SOCIAL MEDIA MANAGEMENT

Storytelling

Most businesses are still nervous about embracing social media but the benefits far outweigh the concerns.

Social media is a great way for new or current customers to connect with your brand in a way that fits in their life. It allows you to tell your story in a more engaging and compelling way, allowing customers see how you can help wit their problem or need.

One size doesn’t fit all and the various platforms offer different benefits so every client has a unique strategy designed by us just for them and is constantly reviewed and refined.

Reputation Management

These days consumers are influenced by other people who are like themselves. They increasingly look to the opinions of an online community when they make their decisions, and many people would rather trust a total stranger, than put their trust in a brand. What you say isn’t nearly as important as what others say about you.

As customers’ lives get busier and have less time on their hands, they want answers to questions more quickly than ever before. We handle questions, and negative and positive feedback in an effective and efficient manner, minimising potential damage to your brand and delivering a better customer experience.

Page Maintenance

Creating engaging page content for Facebook, relevant Tweets for Twitter and beautiful images for Instagram and keeping Linkedin, Pinterest and Google up to date can be incredibly time-consuming.

Constantly innovating and balancing news with sales messages and community content takes time and effort. Our social media resources mean that regular page content and customer engagements are given the importance they deserve without distracting your key staff from their core responsibilities.